Terms of Service

What TrueBoard Is

TrueBoard is a cloud-based platform for churches and nonprofit organizations to manage their governance, documents, and team communication. It provides tools for board meetings, motions, voting, document collaboration, and real-time messaging.

Eligibility

You must be at least 18 years old to use TrueBoard. This platform is designed for board members, administrators, and staff of churches and nonprofit organizations — roles that require legal adulthood. By using TrueBoard, you represent that you are at least 18 years of age. We do not knowingly collect data from anyone under 18.

Your Account

You sign in using a supported third-party identity provider (currently Google, Microsoft, and Planning Center; additional providers may be added over time). You are responsible for maintaining the security of your account with your identity provider. TrueBoard does not store passwords.

One account per person. Organization administrators control who has access to their organization and can add or remove members at any time.

Data Ownership

TrueBoard handles two distinct categories of data:

Your Personal Information

Your name, email address, phone number, and profile photo belong to you. You can update or delete this information at any time through your profile settings. If you delete your account, we remove your personal data from active systems within 30 days. Encrypted backups may retain data for up to 90 days before being rotated.

Organizational Records

Documents, meeting minutes, motions, votes, chat messages, and other content created within an organization belong to that organization — not to individual users. This mirrors how governance records work in the physical world: a board member's vote on a motion is part of the organization's official record, not the member's personal property.

Important: If you leave an organization or delete your account, records of your actions as a member (votes cast, motions made, documents authored, messages sent) remain as part of the organization's official records. This is by design — organizations need complete, unalterable records for legal and governance purposes.

Content License

By creating, uploading, or submitting content to TrueBoard within an organization, you grant that organization a perpetual, irrevocable, non-exclusive license to use, store, and display that content as part of its organizational records. This license survives your departure from the organization or deletion of your account.

You also grant TrueBoard a limited, non-exclusive license to host, store, transmit, and display your content solely as necessary to provide and operate the service. We do not claim ownership of your content.

You represent that you have the right to grant these licenses for any content you submit.

Record Retention

Church and nonprofit governance records often must be retained for legal, regulatory, or operational reasons. TrueBoard enables organizations to maintain these records faithfully.

You may request deletion of your personal account and personally identifiable information. However, we cannot delete organizational governance records that reference your actions (such as recorded votes, authored motions, or meeting attendance) because these are the organization's property and may be legally required. This is consistent with how traditional paper-based board records work — a departing board member cannot require the organization to expunge evidence of their service.

Acceptable Use

You agree not to:

• Use TrueBoard for any unlawful purpose
• Attempt to access another user's account or another organization's data
• Upload malicious files or attempt to compromise the platform's security
• Use automated tools to scrape or extract data from the platform
• Misrepresent your identity or your affiliation with an organization
• Use TrueBoard to store or distribute content that violates applicable laws
• Upload content that infringes the intellectual property rights of others

Service Availability

We strive to keep TrueBoard available and reliable, but we cannot guarantee uninterrupted service. We may need to perform maintenance, deploy updates, or respond to unexpected issues. We will make reasonable efforts to minimize disruptions and communicate planned downtime in advance.

We are not responsible for data loss or corruption due to circumstances beyond our reasonable control, including but not limited to hardware failures, natural disasters, or third-party service outages. You are encouraged to maintain your own backups of critical organizational records.

Termination

By you: You can stop using TrueBoard at any time. You can delete your account through your profile settings or by contacting us.

By your organization: Organization administrators can remove your membership at any time, which revokes your access to that organization's data.

By us: We may suspend or terminate accounts that violate these terms, engage in abuse, or pose a security risk. We will make reasonable efforts to notify you before doing so, except where immediate action is necessary.

Data Export on Termination

If TrueBoard terminates your organization's account, we will provide a reasonable period (at least 30 days) for the organization to export its data. If TrueBoard ceases operations entirely, we will provide at least 90 days' notice and make organizational data available for export in a commonly used format.

TrueBoard does not currently offer self-service data export; exports are prepared manually by our team. We may charge a reasonable fee, based on the time and materials involved, to produce a complete export of an organization's data, whether requested on termination, cancellation, or otherwise. We will not delete an organization's data without first providing a reasonable opportunity to obtain an export. This fee does not apply to an individual's request to access or obtain a copy of their own personal data, which we provide free of charge (see our Privacy Policy).

Indemnification

You agree to indemnify, defend, and hold harmless TrueBoard, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from: (a) your use of the service, (b) your violation of these terms, (c) your violation of any third-party rights, or (d) content you create or upload to the platform.

Limitation of Liability

TrueBoard is provided "as is" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for any loss of data, revenue, profits, or business opportunities
• Our total aggregate liability for any and all claims is limited to the amount you paid us in the 12 months preceding the claim (or $100, whichever is greater)
• We are not responsible for actions taken by organization administrators, including adding or removing members or managing organizational data

Dispute Resolution

Informal Resolution

Before filing any formal claim, you agree to contact us at info@trueboard.org and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

If informal resolution fails, any dispute arising from these terms or your use of TrueBoard will be resolved through binding individual arbitration under the rules of the American Arbitration Association (AAA). Arbitration will take place in Los Angeles County, California, unless both parties agree to a different location or virtual proceedings.

Class Action Waiver

You agree to resolve disputes with TrueBoard on an individual basis only. You waive any right to participate in a class action, class arbitration, or any other representative proceeding.

Small Claims Exception

Either party may bring an individual action in small claims court in Los Angeles County, California, if the claim qualifies.

Changes to These Terms

We may update these terms from time to time. If we make significant changes, we will notify you through the app or by email at least 14 days before the changes take effect. Your continued use of TrueBoard after changes take effect constitutes acceptance of the updated terms. We will not materially reduce your rights without notice.

General Provisions

Governing Law

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and TrueBoard regarding your use of the service. They supersede any prior agreements, communications, or representations, whether oral or written.

No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

Contact Us

Questions about these terms? We're happy to help.

Email: info@trueboard.org

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These terms are written in plain language because we believe you deserve to actually understand your agreement with us.